Terms of service

Effective 1 June 2026 · TCN Storage B.V.

These terms form an agreement between TCN Storage B.V. ("TCN Storage", "we") and the organization that creates a workspace ("Customer", "you").

1. The service

TCN Storage provides S3-compatible object storage, edge delivery, a management API and a web console (together, the "Service"). Features available to you depend on your plan as described on the pricing page.

2. Accounts

You are responsible for the members of your workspace, for keeping credentials confidential and for all activity under your access keys and tokens. Notify us promptly of any unauthorized use.

3. Customer data

You retain all rights to data you store. We process it only to provide the Service and as described in the data processing agreement. We do not access object contents except to prevent or address service, security or legal issues, or at your request.

4. Acceptable use

Your use of the Service must comply with the acceptable use policy. We may suspend access to specific content or keys that violate it, and will notify you where the law allows.

5. Fees and payment

Paid plans are billed monthly in arrears for usage and in advance for plan fees. Invoices are due within 14 days. Overdue accounts may be restricted to read-only access after 30 days' notice; we never delete data because of late payment without a further 30 days' notice.

6. Service levels

Availability commitments and service credits for Team and Enterprise plans are defined in the service level agreement. Service credits are your sole remedy for unavailability.

7. Term and termination

Either party may terminate for convenience with 30 days' notice, or immediately for material breach not cured within 15 days. After termination you have 30 days to export your data, after which it is deleted.

8. Liability

To the extent permitted by law, each party's aggregate liability is limited to the fees paid in the twelve months before the claim, and neither party is liable for indirect or consequential damages.

9. Changes

We will announce material changes to these terms at least 30 days in advance by email to workspace owners.

10. Governing law and contact

These terms are governed by the laws of the Netherlands; disputes are subject to the courts of Amsterdam. Questions: hello@tcnstorage.store. TCN Storage B.V., Oostelijke Handelskade 1027, 1019 BW Amsterdam, the Netherlands.